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Stiefvater M. Call Down The Hawk

Stiefvater M. All the Crooked Saints

Stiefvater M. The Scorpio Races

Stiefvater M. Shiver

Stiefvater M. Linger

Stiefvater M. Sinner

Stiefvater M. Raven Boys

Stiefvater M. Raven King

Stiefvater M. Dream Thieves

Stiefvater M. Forever

Stiefvater M. RAVEN KING


The fourth and final instalment in the spellbinding series from bestselling author Maggie Stiefvater. All her life, Blue has been warned that she will cause her true love’s death. She doesn’t believe in true love and never thought this would be a problem, but as her life becomes caught up in the strange and sinister world of the Raven Boys, she’s not so sure anymore.

739 RUR

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Stiefvater M. Blue Lily Lily Blue

Maggie Stiefvater All the Crooked Saints

Gerard Blokdijk Call Center 100 Success Secrets


There has never been a CALL CENTER manual like this.
100 Success Secrets is not about the ins and outs of the CALL CENTER. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs.
It tells you exactly how to deal with those questions, with tips that have never before been offered in print.
This book is also not about a CALL CENTER's best practice and standards details. Instead it introduces everything you want to know to be successful with and in a CALL CENTER.
Some of the contents:
The Difference Between an Advanced Call Center and A Large Call Center What Does an Appointment Setter Call Center Part Time Employee Do? Taking a Closer Look at Customer Service Offices in Call Centers The Voice of your Product or Service Get the information you need through A Data Entry Call Center Call Center Jobs Taking Chances on a Call Center Career Conquering Challenges of Call Center/Customer Service Managers Manage the Telemarketing of Products through Call Center The Qualities of an Effective Call Center Financial Services Representative Qualities of a Call Center Representative Call Center here at your Service Call Center Supervisor Manager for High Tech Companies in Austin, Texas The Need to Train a Call Center Agent Tips on How to Provide Excellent Customer Service towards an Exciting Call Center Career Call Center: An Answer To All Your Queries Standard Requirements for A Call Center Agent Applicant What is the Nature of the Job of Call Center Agents? How the Call Center Airline Industry Works The Life of A Call Center Analyst The Call Center and its Customer Service Why Choose Call Center Careers? The Call Center Conference Call Center Consultants: A Hassle Free Solution To Manage Call Center Call Center Consulting For Your Company Call Center And Customer Service: One And The Same Customer Service And Call Center Jobs: The responsibilities Of Order Desk Supervisors That Can Lead You To Great Opportunities The Many Career Options Open To An Experienced Call Center Customer Service Rep Call Center Customer Service: Supervisor and Manager Positions The Responsibilities Of Call Center Director How Call Center Employment Keeps BPO Companies Grounded in Reality Why You Need A Call Center Furniture Call Center Jobs: How To Find One? What You Need To Know About Call Center Management The Different Types of Call Center Management Jobs The Main Responsibilities Of Call Center Managers The Operation in a Call Center Call Center Operations Manager The Operators in a Call Center Call Center Or Customer Service: What It Can Do To Your Company The Facts About Call Center Outsourcing Call Center Pricing Is Affordable The On-the-Job Duties of A Call Center Rep Call Center Representative: Frontline In Customer Service Why Call Center Sales Training is Important for New Hires The Services In a Call Center Call Center Software: A Great Tool For Call Center Management Offshore Outsourcing the Call Center Solution for Western Companies Why Call Center Solutions Are Important to Everyone Your Challenge: Being A Supervisor In A Call Center Why You Need Call Center Support The Qualities of a Call Center Vice President How to Prepare for Call Center Work at Home The Many Advantages of Establishing a Call Center Work from Home Call Center Career: Clerical, Typing And Word Processing Skills A Must! Client Services, Call Center And Customer Service: A Great Solution To Meet Consumer Needs When Is A Collection Call Center Customer Service Representative Necessary?

1143.33 RUR

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Mark Bowden Black Hawk Down

Mark Bowden Black Hawk Down

Black Hawk Sauk chief The History of the Black Hawk War & Autobiography of the Sauk Leader, the Great Black Hawk


This eBook has been formatted to the highest digital standards and adjusted for readability on all devices. The Black Hawk War was a conflict between the United States and Native Americans led by Black Hawk, a Sauk leader. The war erupted soon after Black Hawk and a group of Sauks, Meskwakis, and Kickapoos, known as the «British Band», crossed the Mississippi River, into the U.S. state of Illinois, from Iowa Indian Territory in April 1832. Black Hawk's motives were ambiguous, but he was apparently hoping to avoid bloodshed while resettling on tribal land that had been ceded to the United States in the disputed 1804 Treaty of St. Louis. Black Hawk, born Ma-ka-tai-me-she-kia-kiak, (1767-1838) was a band leader and warrior of the Sauk American Indian tribe in what is now the Midwest of the United States. Although he had inherited an important historic medicine bundle from his father, he was not a hereditary civil chief. Black Hawk earned his status as a war chief or captain by his actions: leading raiding and war parties as a young man, and a band of Sauk warriors during the Black Hawk War of 1832.

40.63 RUR

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Rafael Sabatini The Sea-Hawk


"The Sea Hawk" is Raphael Sabatini's classic tale of nautical adventure set in the late 16th century. It is the story of Sir Oliver Tressilian who is villainously betrayed by a jealous half-brother. Being forced into slavery aboard a Spanish galley, Sir Oliver is subsequently freed by Barbary pirates whom he joins and gains the name «Sakr-el-Bahr», or the hawk of the sea. A gripping tale of action and adventure set aboard the high seas, «The Sea Hawk» is one of Sabatini's most loved and classic works.

71.27 RUR

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Maggie Stiefvater The raven boys: La profecía del cuervo

Black Hawk Sauk chief History of the Black Hawk War

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